Shipping policy
Thank you for shopping with CoventHill.
ORDER PROCESSING
All orders are processed after payment has been successfully completed.
Many of our products are made-to-order through our fulfillment partner, Printful, which means production begins after your order is placed.
Processing times typically range from:
- 2–5 business days
During busy periods, holidays, or promotional events, processing times may be slightly longer.
Orders are not processed on weekends or public holidays.
SHIPPING
We currently offer free shipping on all orders.
Estimated delivery times:
United Kingdom
- 5–10 business days
Europe
- 5–12 business days
International
- 7–20 business days
Delivery times are estimates only and are not guaranteed.
TRACKING INFORMATION
Once your order has shipped, you will receive a confirmation email with tracking information, where available.
Please allow time for tracking updates to appear after shipment.
CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to customs duties, taxes, or import fees imposed by your country.
These charges are the responsibility of the customer and are not included in our prices.
We are not responsible for delays caused by customs.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided and the package is returned, additional shipping charges may apply for reshipment.
We are not responsible for orders delivered to incorrectly entered addresses.
RETURNS AND REFUNDS
For information regarding returns, replacements, and refunds, please refer to our Refund Policy.